Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.
He is considered a world-renowned authority on customer loyalty and service innovation, writing over 700 articles and blogs for many business journals, magazines, and top blog sites. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine, and Entrepreneur. He has authored nine national best-selling books including: The 9½ Principles of Innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do About It; Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers; and Sprinkles: Creating Awesome Experiences Through Innovative Service and Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book, Inside Your Customer’s Imagination was released in Fall, 2020 and won a 2021 Axiom Business Book Award.
His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, IHG, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America. Global Gurus ranked him in 2021 for the seventh year in a row in the top ten keynote speakers in the world on customer service; twice in the #1 rank.
His training programs have won numerous awards. “Delivering Innovative Service” won a 2016 Best Classroom program awarded by HR.com. “Service Unleashed” developed for Forrest Performance Group was a finalist for a 2018 prestigious Stevie Award.