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Scott Deming

Scott Deming

Leadership and Customer Service Expert. Over 30-years of business ownership, corporate experience, and business growth strategies.

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Price range

  • $13,500 - $16,500
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Expert

  • Branding
  • Corporate Culture
  • Customer Service
  • Leadership
  • Sales
  • Sports/Athletes
  • Teamwork/Teambuilding
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Experience

  • Advertising
  • Corporate
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Career

  • 17 Years
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  • About

    Scott Deming draws on over thirty years of real, in the trenches, corporate life. He is a highly respected and sought-after speaker on the topics of sales, branding, business, and leadership. His business acumen is broad and deep and his presentations are high energy, on point, relevant and truly effective. Deming has held many board positions, been involved in corporate and non-profit start-ups and has created and managed some of the most successful national marketing and sales programs in his clients’ industries.

    After over twenty years of taking care of business in the boardrooms and conference rooms with CEOs, COOs, CFOs, management, and staff, he took his depth and breadth of experience and packaged it into the most dynamic and effective keynote and training programs ever. Scott sends his attendees away not only excited to make a change but armed with the tools to do so.

    Deming has spoken across the globe for companies such as AT&T, The U.S. Treasury, Price Waterhouse Coopers, McDonald’s of Eastern Europe, General Motors, Royal Carribean, Verizon Wireless, 3M, Chipotle, Frito-Lay, AstraZeneca, United Technologies, Mutua of Omaha and so many, many more!

    As one national publication wrote: “Scott Deming’s leadership and customer service processes are more like the ten moral principles for great business practice and success!

  • Videos
  • Program

    Keynote OR Breakout | Educational | Humorous | Motivational

    What do people think of when they see or hear your name? Think about this question very seriously. In other words – How Powerful is Your Brand?” This is the question Scott Deming asks his audiences. Then, he shows them how to create the most loyal customers and the most powerful brand in their industry.

     

    Scott Deming’s presentation “Creating the Ultimate Customer Experience” breaks all boundaries of the typical customer service or brand building processes. He takes his audiences on a fast-paced, high-energy journey to creating the ultimate customer experience and building their powerful, emotional and sustainable brand. He inspires each and every attendee to immediately implement these simple processes and turn every customer into a loyal evangelist for life! And as he says – “It is these evangelists who will take you to the Promised Land.”

    A few highlights from the “Ultimate Customer Experience Process” include:

    1. Who Are You? What do you do? What do you sell? Are you in the retail business serving people, or are you in the people business offering the most unique, one-of-a-kind personal and professional solution? Do you sell stuff, or do you sell something much more meaningful? You will soon discover the truth!

    2. Creating a Cult Brand and a Cult Community. Learn how to connect with your customers at a whole new level, how to meet their emotional needs and how to literally change customer behavior. You are on your way to becoming irreplaceable in the minds of your customers!

    3. Perceptual Reality – The Secret to Life! By simply changing your perspective and putting yourself in your customer’s shoes, you will immediately change your offering and how you offer it. Learn how to make every interaction and transaction a sincerely meaningful one!

    Scott Deming is a seasoned communications and marketing professional with over thirty years of corporate experience and over twenty years as owner/operator of a national advertising and marketing firm. Now, he transcends the traditional “Brand Building” concept to a unique and unexpected level with the highly popular “Creating the Ultimate Customer Experience” presentation.

    Keynote OR Breakout | Educational | Inspirational | Motivational

    You know what you do and what you sell, but does everyone in your organization have the same understanding? You think your employees and colleagues understand what you mean and where you’re coming from – Do They? More important, do your customers truly understand what you do and how you do it? Believe it or not, what you think you sell and what your customers hope you sell are two different things. How well you think you’re doing and how well your customers think you’re doing are always two very different things. You perceive your business from a business person’s perspective. Your customers do not. They perceive your business as something they hope you can provide to make their life better.

     

    In Scott Deming’s Keynote Address titled “Perceptual Reality” you’ll discover how to see your business through your customer’s eyes and how to provide the level of service they crave – not what you think they want. Don’t miss this captivating, thought-provoking and transformative presentation on “Perceptual Reality!”

     Who Are You and What do You Sell?

     Your Perception vs. Your Customers – (video of actual personnel vs. video of customers)

     The Mind’s Eye – We create a third scene from a single interaction. It isn’t always correct, but it’s our scene and our reality. (Martin Scorcese presentation on The Mind’s Eye.)

     Several examples of reality vs. perception – (graphics)

     Exercise and demonstration to show the dangers of making assumptions

     How to align your reality with your customers

     

    Keynote OR Breakout

    Most companies have a mission statement, but it’s merely a well-written paragraph, mounted on the wall of the conference room and visible on the company website.

     

    Most companies have a mission statement, but very few organizations live that mission statement because it was written by a few people at the top who thought the words would resonate with their customers, with very little thought put into where the words came from.

    In this dynamic leadership and teamwork driven program, based on Scott Deming’s second book – “Powered by Purpose” he challenges his audience to understand your values and where those values came from, and how those values dictate your decisions and drive you to your purpose. Next, he shows the process for surrounding yourself with people who share your values and desire your purpose. This does not mean to surround yourself with yes men and yes women. In fact, Scott discusses the importance of tossing out ego and welcoming healthy debate and contrary ideas.

    Case studies will be discussed and proof will be shown, that companies without a purpose driven and value-oriented culture cannot survive in a world where people are seeking meaningful interactions and trusting relationships.

     Define your values

     Understand where those values came from

     Write a mission statement based on your values

     Discuss the difference between functional purpose and mission purpose

     How do we stay true to our values in the face of temptation or profit

     Recognizing employees and colleagues who’s values are either aligned with our values or out of alignment with our values

  • Review
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    “As you can see from the enclosed evaluations, your program was very well received and our attendees found your information to be outstanding. Each one says the same thing…‘WOW!’ I love the one which says, ‘I hope my boss was listening.’ …Thank you! Thank you! Thank you!”

    Husqvarna Nancy J.
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    “These words come from our entire marketing and management staff when I say thank you for helping us to deliver the most successful kickoff meetings to date! Thank you for spending time in our stores, offices and at the call center to really learn our business. Because of the research you did, your message was spot on with our own company issues and objectives. Finally, thank you for delivering the most energetic, captivating, entertaining and meaningful presentations these groups have ever witnessed! You’re a pro’s pro!”

    Verizon Wireless Kevin S.
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    “WOW!” and Thank You! Talk about exceeding expectations! The fact that the standing room only crowd quickly erupted into a standing ovation was proof positive of the impact your message had on our group. I really think the extra research you did by calling our customers and getting ‘their side’ of the story” added to the relevance and credibility of your presentation. Thank you so much for coming through for us. You’ve sent away the sales force with a new level of energy and motivation.”

    Cargill AgHorizons Dean G.
These words come from our entire marketing and management staff when I say thank you for helping us to deliver the most successful kickoff meetings to date! Thank you for spending time in our stores, offices and at the call center to really learn our business. Because of the research you did, your message was spot on with our own company issues and objectives. Finally, thank you for delivering the most energetic, captivating, entertaining and meaningful presentations these groups have ever witnessed! You’re a pro’s pro!
Verizon Wireless Kevin S.